Guest Experience Specialist

Charlotte, NC

Viagem represents the new era of hospitality. We offer convenient, well designed, homey, short-term rental apartments in prime urban locations for guests ranging from families, to couples and business travelers.

We put travelers and their aspirations first, while providing all of the practical necessities and comforts one expects. Through this lens, we are able to provide innovative, comprehensive and personalized solutions, which include local knowledge and outstanding hospitality services for our guests staying in our comfortable and professionally designed apartments.

Guest Experience Specialist – Charlotte, NC – Part-time Position

The Viagem Guest Experience Specialist role goes well beyond the traditional hospitality role. Your enthusiastic and friendly personality will shine through when providing exceptional guest services, along with your passion for hospitality. You live and breathe the Viagem “put the guest first” and “service obsession” attitude when addressing guest inquiries with a never-ending smile in a positive and timely fashion. Your quick thinking and “out of the box” creative solution skills will come in handy when addressing our guests fast changing, and sometimes humorous requests. You will employ a high-level of communication skills when interfacing (virtually and in-person) with guests throughout their Viagem stay and are ready to share your endless and unique local area knowledge to enhance our guests’ urban experience.


  • Full ownership of guest stay experience from check-in to check-out
  • Be available during daytime hours to address guest requests through multiple channels (phone, chat, email, in person)
  • Provide guests with extra toiletries, towels, and other “home away from home” essentials
  • Spot-check and perform last-minute tidying up and pampering before each new guest arrival
  • Troubleshoot technical and low-maintenance issues, able to lift up to 30 lbs.
  • Conduct routine quality assurance walk-throughs and checklist processes to ensure each property meets Viagem’s high standards
  • Escalate urgent issues to our Operations Team
  • Communicate with vendors


  • Clean and valid driver’s license a requirement
  • Personal reliable vehicle is required to travel to various properties within the Charlotte area. (travel mileage reimbursement available)
  • Local travel required: 75% of shift
  • 1-3 years of hospitality, retail, property management or other customer facing experience
  • Passionate about perfection
  • Independent decision maker who thinks on their feet and is a creative and efficient problem solver
  • Versatile attitude and able to change gears at the last minute
  • Exceptionally organized and able to create and work with task lists and QA processes
  • Dedicated to going above and beyond to ensure our guests have a memorable experience
  • Multilingual and/or bilingual skills a plus
  • Tech savvy and able to work with multiple platforms and communication devices
  • Ability to work flexible hours, including daytime hours, weekends, some evenings, and holidays (approximately 20-25 hours per week)
  • Part-time position with competitive wages

Additional Requirements

  • High energy and enthusiasm
  • Strong sense of urgency, able to adapt to a fast-paced work environment.
  • Exceptional interpersonal communication skills
  • Excellent multitasking and time management skills
  • Ability to work independently and within a team environment.

Viagem is an Equal Opportunity Employer.

Job Type


Work Hours: 11 am – 5:30 pm, 10:30 am – 5:00 pm

Work Days: 3 – 4 days per week, including a minimum of 1 weekend per month (Sat and Sun)


  • Paid time off


  • Day shift
  • Holidays
  • Monday to Friday
  • On call
  • Weekend availability

Application Question(s):

  • Do you have a reliable personal vehicle?

Work Location

  • Multiple Locations