At what time is check-in and check-out?

Check-in is at 3 pm and check-out is at 11 am.

Myrtle Beach apartments have a 4 pm Check-in time. 

Can I request an early check-in or late check-out?

Early check in and late check out requests are subject to availability. You may submit your request and we will inform you as soon as possible. 

What is the cancellation policy?

Reservations cancelled within 24 hours of check in date will not be refunded as per cancellation policy. Any reservations cancelled outside of the 24 hour time frame will receive a full refund. 

In light of COVID-19, what precautions is Viagem taking to make the apartments safe for guests?

Viagem housekeepers are taking extra measures to ensure proper hygiene and disinfection protocols are in place in all our apartments and we only use cleaning supplies approved by the Center for Disease Control and Prevention. We always deep clean our apartments before and after your stay.  

Are the kitchens in the apartments fully equipped?

All Viagem apartment kitchens are always fully equipped with the essentials you will need for your convenience.  

Is smoking allowed in the apartments?

Viagem has a strict no smoking policy for all apartments. Anyone in violation of this policy is subject to a $500 smoking fee. 

Who should I contact with any questions / issues about my apartment?

Viagem offers a 24/7 contact center ready to help via sms/email. 

Is free WIFI available in the apartments?

All Viagem apartments offer free WIFI. Your Check In instructions will provide you with information on how to connect. 

What should I do if I left something in my apartment after I checked out?

Please notify our contact center right away and we will reach out to our ground team on your behalf. If the item is found, we will be happy to hold it for you or ship it to your address of choice at the expense of the guest. 

Can I bring my pet with me?

While we do love animals, at this time, we do not offer pet friendly apartments.